Economy Bookings US Reviews

Lower Prices: Often beats direct rental prices by 20–30% and is usually cheaper than buying equivalent coverage at the rental desk.

Extensive Global Network: Access to 20,000+ locations and 800+ suppliers across 180+ countries, providing a wide variety of car types.

Advance Booking & Flexibility: Allows purchasing coverage in advance for peace of mind and offers free cancellation up to 48 hours before pickup on eligible bookings.

User-Friendly Interface: The website is described as quick, easy, and intuitive, with clear communication and straightforward instructions.

Comprehensive Coverage Options: Offers insurance add-ons that cover extras often excluded by standard CDW, such as windows, mirrors, tires, and undercarriage.

Long Operational History: Over 15 years in operation with more than 4 million users and 230k+ reviews, indicating legitimacy.

Competitive Pricing: Often beats direct rental prices by 20–30% due to wide aggregation and exclusive discounts.

Global Network Access: Connects users with a vast network of international and local suppliers, including small regional brands that offer great service.

User-Friendly Experience: The platform is described as quick, easy, and user-friendly, with clear communication and straightforward instructions.

No Hidden Fees: Prices are generally transparent with no surprise costs or hidden add-ons.

Flexibility: Easy ability to make changes to reservations.

24/5 Customer Support: Provides friendly assistance in the user's language before, during, and after the rental.

Hidden Charges & Deposit Issues: Users frequently report unexpected deposits, hidden surcharges, and prices that are doubled compared to the website quote.

Remote Customer Service: The company has no physical branches, making customer service feel remote, unreachable, or difficult to contact.

Slow & Complicated Refunds: The reimbursement model requires paying for damage upfront and waiting weeks or months for a refund; the process demands detailed evidence (photos, police reports) and may deduct processing fees.

Unclear Supplier Identity: Some bookings involve a "secret carrier," meaning you may not know which rental company you are picking up from until 72 hours before your trip.

Cross-Border & Mileage Restrictions: Rules for cross-border travel and mileage are supplier-dependent and sometimes poorly communicated, leading to confusion.

Severe Negative Reputation: The Better Business Bureau (BBB) rates the company an F with 364 active complaints, and some users on Reddit and Facebook label it a "scam" due to failed reservations and money retention issues.

Currency Confusion: Some users report being quoted in one currency (e.g., SGD) but charged in another (e.g., USD).

Quoted prices may not reflect the final cost due to undisclosed fees or additional charges at pickup.